Issuing A Refund
In the event that you need to issue a refund on your website, there are a couple of ways to do so listed below:
From the Finances Tab:
1. Navigate to the Finances tab.
2. Find the donation you would like to refund, and click edit:
3. Scroll to the bottom of the page. Click on the “Refund donation” button.
4. You will be asked if you want to refund the donation. Click “ok.” If your donation has been completed successfully, you will see a
on their donation, instead of a check mark.
From the People Tab:
1. Navigate to the People tab. Search for the person in the top right corner search box.
2. Once you find the person you are searching for, click on the donation.
3. You will be directed to a list of their transactions. Find the transaction you would like to refund, and click edit.
4. Click on the “Refund donation” button on the bottom right of the page.
5. You will be asked if you want to refund the donation.
6. If your donation has been completed successfully, you will see a
on their donation, instead of a check mark.
Feel free to contact the Global Clubs team at [email protected] with any questions.
For any other questions regarding your payment processor please contact:
Wharton’s Stripe Representative